Privacy Policy
Last updated: November 12, 2026
Who we are
Marsh Hawk Digital is an independent Canadian digital-products company based in Ontario. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, or use services offered through marshhawkdigital.com.
If you have questions about this privacy policy or how Marsh Hawk Digital handles your personal information, please use our Contact page.
Information we collect
We collect only the information reasonably needed to operate the website, respond to inquiries, provide products and services, and improve how Marsh Hawk Digital works.
- Information you provide through contact forms, such as your name, email address, subject, and message
- Information you provide when requesting support or communicating with Marsh Hawk Digital
- Information associated with purchases or product access that may be provided to us by our payment or commerce providers
- Information you choose to provide when subscribing to updates or other communications
- Basic technical information generated when you use the website, such as browser type, device information, referring pages, and similar usage data
We do not intentionally collect sensitive personal information through the website unless it is necessary for a specific purpose and you choose to provide it.
Telephone calls and AI assistance
When you call Marsh Hawk Digital, Beth, our AI phone assistant, answers through Smith.ai and our telephone service provider. Calls may be recorded and transcribed, and we may receive your telephone number, information you share, messages, call recordings, transcripts, and call summaries to answer questions and follow up on inquiries.
Our receptionist service may automatically send a follow-up text message to the number used to call. Our telephone and AI service providers may process or store call-related information outside Canada, as described under “How we share information.” If you prefer not to use our telephone service, you can contact us through our Contact page instead.
How we use information
We use personal information only for purposes connected with operating Marsh Hawk Digital and providing our products and services.
- Responding to questions, support requests, and other communications
- Processing and supporting purchases, downloads, licences, or product access
- Providing requested updates or other communications
- Operating, maintaining, securing, and improving the website and our products
- Understanding how visitors use the website so we can improve its content and usability
- Preventing fraud, misuse, security incidents, and other harmful activity
- Meeting applicable legal, accounting, tax, and record-keeping requirements
We do not sell personal information to third parties.
How we share information
We may share personal information with service providers that help us operate Marsh Hawk Digital, such as website hosting, email and communications services, payment and commerce providers, analytics services, and technical support providers. We provide these services with only the information reasonably necessary for them to perform their functions.
Some service providers may process or store information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or other authorities as permitted by local law.
We may also disclose personal information when required by law, to protect our legal rights, to investigate suspected fraud or misuse, or in connection with a sale, transfer, or reorganization of all or part of the business.
Cookies and website analytics
Marsh Hawk Digital’s website may use cookies and similar technologies that are necessary to operate the site securely, remember preferences, support website features, and understand how the site is used. Some of these technologies may be provided by WordPress.com or other service providers used to operate the website. WordPress.com itself uses cookies and provides site owners with privacy and cookie-management tools.
You can control or block cookies through your browser settings. Disabling some cookies may affect how certain website features work. Cookies can be used both for essential website functions and for measuring or tracking website activity.
If Marsh Hawk Digital later adds optional analytics, advertising, or other tracking technologies that materially change how visitor information is collected or used, this Privacy Policy and any applicable consent controls will be updated accordingly.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purposes for which it was collected, including providing support, maintaining business and transaction records, meeting legal or tax obligations, resolving disputes, and protecting against fraud or misuse.
When personal information is no longer required, we will delete, destroy, or anonymize it where appropriate, subject to any legal or contractual requirements that require us to keep it longer.
Your privacy choices and rights
You may contact Marsh Hawk Digital to ask what personal information we hold about you, request access to it, or ask us to correct information that is inaccurate or incomplete.
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent, subject to reasonable notice and any legal or contractual restrictions. Depending on the circumstances, withdrawing consent may affect our ability to provide a requested product, service, or feature.
You may also ask us to delete personal information that we no longer need and are not required to retain for legal, tax, accounting, security, or other legitimate purposes.
Requests concerning your personal information can be sent through our contact page. We may need to verify your identity before providing access to or making changes to personal information.
How we protect information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
The safeguards we use may vary depending on the sensitivity of the information and how it is stored or processed. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Purchases and payment processing
Purchases of Marsh Hawk Digital products may be processed by third-party payment or commerce providers. These providers may collect information needed to complete a transaction, such as your name, email address, billing information, payment details, location, and applicable tax information.
Marsh Hawk Digital does not intend to directly store complete payment-card details. Payment and commerce providers process transaction information under their own privacy policies and security practices. We may receive information about a purchase that is necessary to provide the product, customer support, licence or access information, transaction records, and related services.
Email communications
If you choose to subscribe to news, product updates, or other communications from Marsh Hawk Digital, we may use a third-party email service provider to manage subscriptions and deliver those messages.
We will send marketing or promotional email only where permitted by applicable law. These messages will identify Marsh Hawk Digital and include a way to unsubscribe. You may unsubscribe at any time using the link provided in the message or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending messages that are necessary to provide a product or service you requested, respond to an inquiry, provide support, or communicate important information about an existing transaction or account.
Third-party services and links
Marsh Hawk Digital may use or link to third-party websites, platforms, and services that operate independently from us. These may include payment and commerce providers, email services, website infrastructure, analytics tools, and other services used to operate or support our products.
When you leave our website or provide information directly to a third party, that organization’s own privacy policy and practices apply. We encourage you to review the privacy information provided by any third-party service you choose to use.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our products, services, website, service providers, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this page. If a change materially affects how we collect, use, or disclose personal information, we will take reasonable steps to provide additional notice where appropriate.
Questions or complaints
Questions about this Privacy Policy or concerns about how we handle your personal information? Please contact us through our Contact page.
We will review privacy concerns and complaints and take reasonable steps to investigate and address them. If you remain dissatisfied, you may also have the right to contact the Office of the Privacy Commissioner of Canada.